Keith Richards

Mediator

  • Experience

    mediator since 2009. He is currently involved in regulatory work in a variety of markets including aviation, rail, construction, renewable energy, the professions and business ethics, advising businesses on compliance with consumer law and with a wide variety of regulatory requirements. Keith has extensive experience of the leisure industry with particular focus on travel, transport, and hospitality. His specialist expertise covers a range of areas, including disability and equality rights and sustainability.

    As a Mediator, Arbitrator and Adjudicator his involvement in dispute resolution stretches back over 25 years. He served as a Senior Lawyer at Which? where he was involved in the early development of UK and EU policy on ADR, and helped the Government to reform the UK civil justice rules to put ADR at the heart of the process. He also worked with the European Commission to develop the practical operation of a European wide extra-judicial network for cross-border disputes. And during his time as Director of Consumer Affairs and Professional Development at ABTA – The Travel Association, he oversaw the development of the most successful consumer arbitration scheme in the UK and scrutinised the outcomes of many thousands of mediated and arbitrated travel disputes.

    He has many year’s experience providing legal advice to both corporates and consumers, and has amassed a large portfolio of casework as a mediator, adjudicator, conciliator and arbitrator in commercial and consumer disputes in a variety of complex sectors. This combination of experience as an ADR practitioner and of being in the forefront of developing ADR policy means that Keith understands the crucial role ADR plays in delivering redress by way of a quick, balanced, efficient and cost-effective process and leaves the parties feeling confident that the outcome is fair.

    His personal dispute resolution style has been described as ‘balanced, practical and thoughtful’ and his key experience is in successfully resolving conflict in emotionally-charged and often seemingly intractable cases ranging across banking, construction, health, communications, funeral services, transport and housing disputes.

    He is also one of 22 Ombudsman Services Business to Business Preferred Mediators.

  • Education

    Keith studied law at the University of Kent at Canterbury and the Inns of Court School of Law and qualified as Barrister in 1985. He completed a post-graduate diploma in Sustainable Development at the University of Cambridge in 2003, and qualified as a CEDR accredited Mediator in 2009.

  • Achievements

    He is Chair of the Civil Aviation Authority Consumer Panel and Chair of the Disabled Persons Transport Advisory Committee at the Department for Transport. He is also Chair of the Renewable Energy Consumer Codes Non-Compliance Panel.

    Keith is an accomplished public speaker and broadcaster. He has written several (rather dry) papers on the regulation of business and professional behaviour, and on self-regulation. He is also the author of several books on consumer law including the best-selling ‘450 Legal Problems Solved’ which has covered 5 editions. He has appeared on TV and radio more times that he can remember but has particularly fond memories of his ten years as Jimmy Young’s ‘Consumer Legal Eagle’ on BBC Radio 2.

  • Other Interests

    In his spare time, Keith enjoys playing the guitar, playing with his children, and apologising to disappointed people for not being the ‘real’ Keith Richards.

  • Languages

    Conversational French. Café Portuguese. Australian.

Arran Dowling-Hussey LawBrief, Barrister, Mediator and Arbitrator Arran Dowling-Hussey
Arran Dowling-Hussey LawBrief, Barrister, Mediator and Arbitrator

Arran Dowling-Hussey

Arran Dowling-Hussey has 14 years’ experience as a commercial Barrister.

Arran has been in full time practice as a Barrister in Dublin since 2003. He has also been called to the Bar in Belfast and London and has been associated with a number of chambers in the London area since 2007. As he is admitted in three jurisdictions he has often been briefed in cases that have a multi-jurisdictional element to them including but not limited to offering advices on which is the proper forum for any dispute. Arran is noted for his experience in construction and ADR related work and also has significant experience in commercial, employment, landlord and tenant cases and professional negligence disputes.

In Arran’s own words…

“I am keen to help clients resolve their problems as quickly and expeditiously as possible and where appropriate draw on a heavy background in Alternative Dispute Resolution. However, each dispute has to be considered on its own merits and the resolution of some disputes will be best served by traditional litigation. It is important to me to work to deadlines that well meet the needs of clients and to be clear as to the legal costs that clients are exposed to as a dispute progresses.”

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Bill Lister, LawBrief Mediator Bill Lister
Bill Lister, LawBrief Mediator

Bill Lister

Bill Lister is a highly experienced intellectual property litigator with expertise in all areas of intellectual property work, including the fields of contention copyright, registered and unregistered (passing off) trade marks, registered and unregistered UK and European design rights, patents and trade secrets (know how etc).

Bill has further experience in advising the areas of media law including libel, slander, confidentiality, privacy, BBC regulatory work, regulator referrals (Ofcom and IPSO).

A former barrister, Bill was for many years Head of Intellectual Property at Pannone LLP and is currently a Partner and Head of Intellectual Property in the Manchester office of Fieldfisher LLP where he acts for a number of global companies including Aurora Fashions Group (and its associated companies Karen Millen, Oasis, Coast and Warehouse for which he oversees their global trade mark and brand strategy) VW Ag and other well-known multiple high street retail outlets and business and organisations in both the private and public sectors.

Bill further acts for a large number of small and medium size companies and starter businesses advising them in respect of their general IP rights. Bill’s notably cases including:

  • Neville & Hill -v- Wilson & Others (constructive trusts relating to corporate share transfers);
  • Rugby Football Union & Nike -v- Cotton Traders Limited (trade marks in the red rose of England);
  • ScoreDraw Limited -v- Finch (trade marks in the historic playing badge of the Brazil FA);
  • Ultraframe Limited -v- Eurocell Limited (the qualification of damages for patent and intellectual property infringement);
  • Environmental Defence System Limited -v- Synergy Health plc and Others (case relating to a patent for the process of manufacturing flood defence systems);
  • Automobile Lamborghini SpA -v- Auto Transformation Limited (in which Bill acted for the iconic sports manufacturer Lamborghini protecting its design rights and trade marks).

Bill has been ranked by the Legal 500 as a Leading Individual in his field and by Chambers Director as a Leader in the Field for IP/Media each year since 2012. Bill is ranked as a Leader by the World Intellectual Property Review in its 2017 edition.

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Clive Rich LawBrief Mediator and Arbitrator Clive Rich
Clive Rich LawBrief Mediator and Arbitrator

Clive Rich

Clive Rich is a highly experienced entertainment and digital media lawyer, who has also successfully run digital businesses for companies such as Sony and Bertelsmann.

A qualified barrister, he has been a lawyer for almost 30 years and has drafted and crafted contracts for a broad spectrum of multi-nationals, major organisations and brands, including Yahoo, Apple, Napster, SanDisk, Myspace and the BBC.

He has also previously run his own legal practice, Rich Futures Ltd in association with the Top 30 UK law firm, Olswang LLP, representing a variety of technology companies and SMEs.

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Diana Wallis, LawBrief Mediator Diana Wallis
Diana Wallis, LawBrief Mediator

Diana Wallis

Diana Wallis has a long experience in the field of law and dispute resolution. Originally a London solicitor with more than sixteen years post qualification litigation work in the field of European cross border commercial litigation. She then pursued these interests as a leading legislator in the European Parliament. Diana is a Senior Fellow of the Law School at the University of Hull. A well-respected figure in mediation circles, Diana is a frequent speaker at events and has developed her own mediation skills being a qualified mediator with broad experience.

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Dorcas Crawford LawBrief Mediator Dorcas Crawford
Dorcas Crawford LawBrief Mediator

Dorcas Crawford

Having been a litigator for over 20 years and having seen clients becoming increasingly frustrated by the litigation process, in 2008 Dorcas came to the view that there must be a better way and completed her accreditation as a mediator with CEDR.

Since then she has conducted a number of commercial mediations, ranging from small construction disputes to an £11million procurement dispute. Mediations have also included high value banking disputes, an HMRC dispute, landlord / tenant disputes, professional indemnity cases, building disputes and a major adverse possession chancery case.

More recently her mediation work has expanded to include workplace mediation and conflict resolution work with boards of both commercial and 3rd sector organisations.

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