Make an enquiry

or call us on 020 7148 1066 to tell us about your legal issue

Frequently asked questions

How do I make a legal enquiry?

Head on over to our Business Legal Advice page and you'll find our legal enquiry form. Simply enter details of your question or request, attaching any relevant documentation at the same time. You can also call us on 0207 148 1066.

If you are working on a Lawbite template within the document editing page, then you can create a new legal enquiry by clicking on the "Legal help to edit document" button and completing the form. This will automatically link the document you are working on to the new enquiry.

How long will it take for a LawBite lawyer to reply to my enquiry?

We aim to respond to all legal enquiries within 2 working hours. You will initially be contacted by one of our administrators. They work Monday to Friday from 9 am to 6pm. These are trained paralegals who will speak with you, take some details, and make sure we have understood your issue completely. They will then match you with the right lawyer from our Platform, who will be expertly qualified to deal with your issue. You can then arrange a free initial call with your designated lawyer at a time to suit you, receive an acknowledgement from one of our lawyers to say that your enquiry is being reviewed, along with a quotation (where appropriate) and an estimate of the length of time (and associated cost) it will take to resolve your enquiry.

Can I really speak to a lawyer for free?

YES! Here at LawBite we believe in helping all small businesses and we offer all new users of the site a free 15 minute consultation with one of our lawyers. We will do everything we can to make sure the lawyer contacts you within one working day. Our promise to you is that by the end of the initial call you will have a clear idea of the options available to you to take things forward.

On the rare occasion that we cannot locate a specialist to assist your specific needs we will always do our best to put you in touch with one of our partner law firms. We can't promise that they'll have the same rates as the lawyers on our platform but we'll always try to locate the most cost effective option available.

How can I upload a document for a lawyer to look at or review?

You can either do this through one of our enquiry forms when you make your enquiry or, if your enquiry is already active you can use the attachments feature in the ‘Reply to Message’ pop-up box on the legal enquiry messaging page. Just attach the file as if you were attaching something to an email. If you have multiple files to attach, please add them to a zip file and then upload that one zip file to avoid having to send multiple messages. We accept the following file types: doc, docx, pdf, xlsx, pdf, jpg, tif, png and zip up to a maximum size of 20MB. If you want to send a document to your lawyer, please do not use the the ‘Upload a document for editing and e-signing’ feature as this will only add the document to your own personal document storage space (My Documents) and the lawyer will not be able to view this.

How do I receive a legal advice quote?

For any piece of work we do you will always receive an upfront written quote through the Platform from the lawyer you have spoken to. If you have chosen an existing fixed price product (e.g. contract checking) then the quote will reflect the fixed price for that product. If you need a service for which we need to create a bespoke quote for you then the quote will still be for a fixed price, but it will be given based on the number of hours the lawyer expects that piece of work to take.

If less time is spent than quoted, we will only charge for the actual time worked.

Work will not be carried out for you until you have accepted a quote in writing through the site. If you accept such a quote you will not be charged any further sums over and above what has been quoted, unless we re-quote you for extra work through the site and you accept this re-quote.

Any quote or re-quote will not normally include any extra expenses other than the hourly rates plus VAT set out above, but if we do incur any genuine third party expenses on your behalf which you need to pay for (such as fees for a barrister) these will be specified in your quote (or re-quote) or in a separate quote for ‘disbursements’.

How do I pay for legal advice quotes?

Once you have been quoted by your lawyer, you will receive a notification to check your messages within the enquiry messaging page. You can then click on the ‘Pay Fee’ button to add the item to your basket (it will display as “Quoted legal work”). You can then follow the instructions in the basket pay via debit or credit card (via the Stripe payment mechanism) according to the instructions found on the "Process Payment" page.

If for some reason this is not appropriate, we can also accept credit card payments over the phone or direct BACS transfers from your bank account. We will issue an invoice to you prior to arranging such an alternative payment method.

I’ve got legal advice credit displaying on my Dashboard and in my Basket – how do I use that to pay for quotes?

If you have purchased legal advice or contract review credits in the basket area, or if you have credit as a result of your subscription to one of our packages, you can use this credit to pay for quotes from lawyers. In order to do this, please follow the same steps as outlined in the ‘How do I pay for legal advice quotes section?’ to add the ‘Quoted legal advice’ item to your basket. If you have credit available to you, this will appear as a monetary value in your basket area.

In order to use this credit you can then click on the 'Use Credit' blue button in the basket followed by 'Process Payment'. On the next screen, once you have read and accepted any relevant Ts&Cs, you can click on 'Continue purchase'. The transaction should be processed without any further payment necessary and your legal enquiry will be updated to 'Paid' status. Your lawyer will be notified immediately that you have made your payment and will be in touch to discuss timescales for completion of your work (if this has not already been agreed).

If the credit amount isn’t enough to cover the whole quote, you can still use the credit for part payment, you will just have to pay for the balance using a credit card.

Note that the number of credit hours listed on your Dashboard will correspond to the hourly rate for your account type for standard legal work. If you require fast turnaround work, fixed fee services or specialist/barrister work then the appropriate amount will be deducted from your balance and this may not correspond directly to the number of hours quoted by your lawyer.

How do I have a contract checked/reviewed?

Whether you have edited a LawBite template, have been given a contract by someone else, or have obtained a contract yourself from another source, you can take advantage of our great fixed price contract checking service by following these steps:

1. Visit our Contract Checking Page

2. Complete the form, uploading your contract for review (Word format is preferable to allow our lawyers to make in line comments but we will also accept PDF documents)

3. Enter your aims and concerns for the contract review, giving as much information as possible. Our lawyer will call you or send you a message on the platform ahead of issuing a quote in order to clarify your requirements, but it helps us if we can get as clear a picture as possible ahead of this.

4. That's it! We'll be in touch within a couple of hours to confirm that your contract has been received and referred to one of our specialist lawyers (LawBriefs) who will be in touch shortly after that to send you a fixed fee quote according to the length of the document and the turnaround time you require.

5. If you are working on a Lawbite template within the document editing page, you can skip the first two steps by clicking on the orange "Check my Contract" button and following the on screen instructions to submit your document for review.

*Please note that our contract review service only includes comments and basic drafting revisions/suggestions. Any significant drafting work required will be quoted in addition to our fixed fee contract review prices.. Your lawyer will advise on any potential additional charges once they have received and read through the contract and your comments.

How can I get a legal health check for my company?

We provide a number of different kinds of Legal Health Check to give you peace of mind about your business.

Firstly, we have a free automated Legal Health Check tool, which will be launching soon. By answering the questions here, you will receive an immediate report, highlighting any areas of immediate concern in your business. You can have that report analysed by one of our LawBriefs and receive personal feedback on it for free if you are a Growth or Protect subscriber, or for £130+vat if you are not.

In addition, we offer a full day audit of your business at a suitable location. This is followed by a full report with detailed analysis and recommendations for you to consider, to be delivered within 3 working days of the Health Check. This costs £995+vat or £495+vat if you are a Protect subscriber.

Can I get help with the negotiation of my contract terms?

Yes, we have negotiating experts on hand to help with all aspects of your contract negotiations (whether LawBite documents or otherwise). You should make your enquiry via the Negotiation page and include as much supporting information as possible in order to help our experts deal with your issue/s as quickly and effectively as possible.

What happens if one of my 'counter-parties' also seeks negotiation advice from you?

LawBite and LawBriefs will always treat every enquiry on an individual and confidential basis. However, we have a fully developed conflicts policy and to ensure there is no conflict of interests between parties, we are only able to represent one party in a contract negotiation (on a first come, first served basis).