By LawBite Team
The Consumer Rights Act 2015 (the Act) is one of the most important pieces of legislation for anyone trading goods, services, and digital content needs to understand.
To help businesses navigate and understand their obligations under the Act, we have provided a brief guide.
The Consumer Rights Act 2015 replaces some existing laws under the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982. The Act consolidates other laws relating to unfair terms in consumer contracts and it gives consumers new rights in relation to goods, services and digital content.
The law in the Act is similar to current laws but does contain changes. The main changes relate to the supply of digital content, the supply of services and unfair contract terms. The Consumer Rights Act applies to contracts and notices between a 'consumer' and a ‘trader’.
The Consumer Rights Act 2015 brings into force two new laws on digital content. It gives consumers the right to the repair or replacement of faulty digital content such as online music, e-books, films and games. Digital content must be of satisfactory quality, fit for purpose, and conform with the description provided by the business.
The Act consolidates various laws that currently provide consumers with remedies. Consumers now have new remedies for 'repeat performance'. This is a price reduction if a service does not conform to the contract and the right to appoint a new supplier in certain circumstances.
The Act is divided into three parts:
Under the Act, all goods and services, whether physical or digital must meet the below standards:
The rights of the consumer under the Act depend on how long they have owned the product for:
If you still need to be sure of your obligations or require assistance to resolve a dispute with a customer, then speak to one of our lawyers. The initial 15-minute consultation is free. Just click below to get started.
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