What are your legal obligations when it comes to selling products?
- The goods you sell should be of satisfactory quality. They shouldn’t be faulty or damaged when a customer receives them. Remember, if you are selling discounted, ‘last chance to buy’ goods, you’re not expected to deliver quite the same quality as you would for brand new, luxury goods.
- The goods you sell must be fit for purpose. This means the purpose they are supplied for. This is usually pretty straightforward, but please remember that if any of your staff tell a customer that a product will suit a particular purpose (e.g. a skin cream will reduce wrinkles), the goods must be fit for the purpose of reducing wrinkles. It is crucial that you educate your staff fully to ensure they are not stating that products are for specific purposes if that can’t be backed up.
- Products must be as you’ve described them (including any samples or models you’ve shown a customer when they made the purchase).
In what circumstances can a customer return your products?
Are your terms and conditions unfair to consumers?
- Trying to limit the right to reject the goods
- Hiding fees in the small print
- Including very high default charges
- Including very high early termination charges (for instance, in the context of a mobile phone contract)
Are you offering any special promotions this Christmas?
- How to participate (including any costs that might be included)
- If there is a way to enter for free and how this works
- Start date and closing date
- Proof of purchase requirements, if necessary (i.e. do they need to keep their receipt?)
- The number and type of prizes
- Any limitations (including age, date or location)
- Limitations on availability of the prizes
- Your name and address
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