document back Software Maintenance Agreement Template

Document Name: Software Maintenance Agreement

document type Jurisdiction UK

What is a Software Maintenance Agreement?

This Software Maintenance Agreement template sets out the software maintenance services to be provided for the specified software at the times and costs agreed between the parties.

When should a Software Maintenance Agreement be used?

If you do not have the technical skills to support the software used in your business, you should use a software maintenance agreement to agree on terms with a service provider to ensure the continuity of processes and systems that your business may rely on. 

Software may need maintenance and support for a variety of reasons: 

  • Errors may occur that need attention throughout the term of the software licence period
  • Software is usually continually improved and may need updates to implement these improvements throughout the term 

What is contained in this Software Maintenance Agreement?

The Software Maintenance Agreement includes specific provisions relating to software maintenance services. Specifically, it contains the following provisions:

  • Header Information
  • Overview
  • Interpretation
  • Supported software
  • The Services
  • Orders for additional services
  • Support staff
  • Charges
  • Intellectual Property Rights
  • The Customer’s obligations
  • Meetings
  • Non-solicitation
  • Risk and title
  • Confidentiality and publicity
  • Data protection
  • Supplier’s warranties
  • Limits of liability
  • Assignment
  • Duration
  • Financial Problems and Breach
  • Waiver
  • Remedies
  • Entire Agreement
  • Variation
  • Severance
  • Counterparts
  • Third party rights
  • No partnership or agency
  • Notices
  • Disputes, governing law and jurisdiction
  • Schedules

How can LawBite help?

LawBite makes it easy to understand a legal document such as a Software Maintenance Agreement and other documents that will help protect your business. LawBite is a digital legal platform and law firm, providing free legal documents and legal templates that you can quickly download and easily edit. Our legal document library has all the necessary legal documentation to help your business succeed and grow.

If you have more bespoke requirements for your  Agreement or your Software Maintenance Agreement would like a lawyer to review it - you can speak with the LawBite team.

Our contract review service starts at just £160 + VAT. All our lawyers are UK qualified, insured, regulated and experienced in all business legal matters, so you can rest assured that your Software Maintenance Agreement will be professionally reviewed and of the highest quality.


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