Meet the Arbitrators

All our arbitrators are fully qualified and insured and have specialist expertise in dealing with small business disputes. They have an average of 10 years’ experience as arbitrators and have worked for an on behalf of small and large companies alike.

Arran Dowling-Hussey

Arran Dowling-Hussey

Arran Dowling-Hussey has 14 years’ experience as a commercial Barrister.

Arran has been in full time practice as a Barrister in Dublin since 2003. He has also been called to the Bar in Belfast and London and has been associated with a number of chambers in the London area since 2007. As he is admitted in three jurisdictions he has often been briefed in cases that have a multi-jurisdictional element to them including but not limited to offering advices on which is the proper forum for any dispute. Arran is noted for his experience in construction and ADR related work and also has significant experience in commercial, employment, landlord and tenant cases and professional negligence disputes.

In Arran's own words...

“I am keen to help clients resolve their problems as quickly and expeditiously as possible and where appropriate draw on a heavy background in Alternative Dispute Resolution. However, each dispute has to be considered on its own merits and the resolution of some disputes will be best served by traditional litigation. It is important to me to work to deadlines that well meet the needs of clients and to be clear as to the legal costs that clients are exposed to as a dispute progresses.”

See full profile
Jo Lezemore

Jo Lezemore

Joanne Lezemore has over 20 years’ experience in civil litigation, consumer law and employment law.

Having spent the start of her career in civil litigation in London’s West End, Joanne moved to Which? Legal Services where, for a period of 10 years, she advised on all aspects of consumer law to members, the organization and third parties. She made regular TV and radio appearances and was known internally and across media as the “Consumer Champion”.

When working at Which? Joanne became very aware that there were few avenues that small businesses could obtain quality but affordable legal advice.

Having spent many years dealing with clients at a distance, Joanne is committed to providing expert legal advice in way that suits her clients.

In Joanne’s words “there are so many websites and organization that offer consumer advice, but these are very much targeted at the individual consumer, rather than the businesses offering the service. The rights of the parties are so heavily weighted in the consumer’s favour, so I can help businesses in ensuring that they are fully aware of their obligations and provide the right information and redress (where applicable) to consumers, but also how they can deal with claims from consumers. In the long term, this saves businesses time money and reputation”.

See full profile
Clive Rich

Clive Rich

Clive Rich is a highly experienced entertainment and digital media lawyer, who has also successfully run digital businesses for companies such as Sony and Bertelsmann.

A qualified barrister, he has been a lawyer for almost 30 years and has drafted and crafted contracts for a broad spectrum of multi-nationals, major organisations and brands, including Yahoo, Apple, Napster, SanDisk, Myspace and the BBC.

He has also previously run his own legal practice, Rich Futures Ltd in association with the Top 30 UK law firm, Olswang LLP, representing a variety of technology companies and SMEs.

See full profile
Keith Richards

Keith Richards

Keith Richards has been qualified as a barrister for over 30 years and as an accredited mediator since 2009. He is currently involved in regulatory work in a variety of markets including aviation, rail, construction, renewable energy, the professions and business ethics, advising businesses on compliance with consumer law and with a wide variety of regulatory requirements. Keith has extensive experience of the leisure industry with particular focus on travel, transport, and hospitality. His specialist expertise covers a range of areas, including disability and equality rights and sustainability.

As a Mediator, Arbitrator and Adjudicator his involvement in dispute resolution stretches back over 25 years. He served as a Senior Lawyer at Which? where he was involved in the early development of UK and EU policy on ADR, and helped the Government to reform the UK civil justice rules to put ADR at the heart of the process. He also worked with the European Commission to develop the practical operation of a European wide extra-judicial network for cross-border disputes. And during his time as Director of Consumer Affairs and Professional Development at ABTA – The Travel Association, he oversaw the development of the most successful consumer arbitration scheme in the UK and scrutinised the outcomes of many thousands of mediated and arbitrated travel disputes.

He has many year’s experience providing legal advice to both corporates and consumers, and has amassed a large portfolio of casework as a mediator, adjudicator, conciliator and arbitrator in commercial and consumer disputes in a variety of complex sectors. This combination of experience as an ADR practitioner and of being in the forefront of developing ADR policy means that Keith understands the crucial role ADR plays in delivering redress by way of a quick, balanced, efficient and cost-effective process and leaves the parties feeling confident that the outcome is fair.

His personal dispute resolution style has been described as ‘balanced, practical and thoughtful’ and his key experience is in successfully resolving conflict in emotionally-charged and often seemingly intractable cases ranging across banking, construction, health, communications, funeral services, transport and housing disputes.

He is also one of 22 Ombudsman Services Business to Business Preferred Mediators.

See full profile
James Tumbridge

James Tumbridge

Recognised as a leader in ADR by Chambers and Partners, and the International Mediation Institute: James has wide jurisdictional experience having practiced as a litigation lawyer in England & Wales, the United States and Canada. He also spent 2 years as Chairman of the International Trade Mark Association's ADR Committee, overseeing the panel of mediators and all ADR programming. James' mediation experience is extensive both as a mediator and for parties, he has also made several applications as a barrister seeking Mediation directions from the English High Court and Patents County / Enterprise Court, and for costs sanctions for failure to use ADR. Additionally whilst resident in Canada he took part in numerous mediations under the compulsory mediation scheme in operation in Ontario.

Mediation experience has included disputes for – record labels; musicians; pharmaceutical companies; electronics companies; construction companies; divorce proceedings; probate; boundary disputes and solicitors negligence. James' legal practice, being elected as Councillor and working for a Member of Parliament has given him experience of negotiating and mediating in both a business and people focused environments. In addition James has taken WIPO's Arbitration course and acted as an arbitrator in mixed ADR formats, he has also been an arbitration assistant on an International Construction Arbitration with its seat in Canada, and has experience of advisory work relating to arbitrations in the USA and Europe.

He has experience in a range of subject areas including boundary disputes, commercial, construction, contract, data protection, property, intellectual property, licensing, employment, family and sports.

Disputes Experience

James has worked on disputes in several jurisdictions: Appearing in the English High Court, the English Court of Appeal, the House of Lords and Supreme Court. In addition he has worked on several cases that went to the Canadian Supreme Court and appeared before the Ontario Court of Appeal, and various lower level Courts in Ontario and Ohio, as well as appearing before the Supreme Court of the Falkland Islands and the Falkland Islands Court of Appeal.

James has also participated in mediations and arbitrations in both the Americas and Europe, and through his work in trade bodies and global ADR providers such as WIPO, INTA and IMI, he maintains a broad understanding of the best practices and developments in the UK and beyond. His private practice cases have covered: Real property, boundaries, mortgages, commercial contracts and loans, disputes over sports players and associated agreements, sponsorship, publications dealing with defamation and copyright, shipping and carriage of goods disputes, intellectual property, employment and data protection matters.

See full profile